Title
Presentation by Ernst & Young, LLP regarding their initial findings on the User Journey Mapping (UJM) Scoping Process.
• Dr. D’Artagnan Scorza, PPSGC Member and Executive Director of Racial Equity, County of Los Angeles
• Carlos Pineda, PPCIT Manager, Los Angeles County Anti-Racism,
Diversity, and Inclusion (ARDI) Initiative
• Dominique A. Homer, Senior Manager/Engagement Manager, Ernst & Young, LLP
• Hope Hahn, Lead Researcher, Ernst & Young, LLP
• Erica Marquis, Senior Consultant/Researcher, Ernst & Young, LLP